Privacy Policy


Last updated: Fri Jun 02 2023 18:19:00 GMT+0800 (Malaysia Time)

At Revive Wellness, we prioritize the privacy and security of your information. This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.revivewellness.com.my (the “Site”).

It is important to regularly review this Policy as it may be updated from time to time. The most current version of this Policy will always apply when you use the Site. To ensure compliance, please check the date at the top of this Policy and review any modifications. If you do not agree to the terms of this Policy, you are not authorized to use the Site.


Data We Collect

The data collection performed by us or through third parties may be utilized by us or shared with third parties (including related companies, third-party sellers, and entities both within and outside your home country). The examples of personal data we may collect, but not limited to, include:

  • Identity data: Name, gender and date of birth.
  • Contact data: Billing address, delivery address, email address, and phone numbers.
  • Account data: Bank account information and payment details.
  • Transaction data: Payments made by you, payments received by you, and other details associated with the products and services you have purchased from us.
  • Technical data: Internet protocol (IP) address, login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and device information, and other technological details related to the devices you use to access our website.
  • Profile data: Username, password, purchase or order history, interests, preferences, feedback, and responses to surveys.
  • Usage data: It comprises information on how you use our website, products, and services, as well as your interactions with the content available on our website.
  • Marketing and communications data: This refers to your preferences regarding receiving marketing materials from us and our third-party partners.

We collect two categories of data: "Data provided by you" and "Additional data we receive about you."

Data provided by you: When you register an account on our site, you voluntarily provide us with certain information. Typically, this includes your name, email address, gender, and date of birth, which are necessary for creating your account and granting you access. Your email address serves multiple purposes, including account recovery and support-related communications.

Additional data we receive about you: Apart from the information you provide, we may also collect additional data generated when you interact with our site, independent of the information you enter voluntarily. For example, Health Information: In order to provide you with the best possible service and to ensure the safety and efficacy of our products, we may collect certain health-related information from you. This may include information about your medical history, current health condition, and any specific requirements relevant to the products you purchase.

Log information: When you access or use our site, certain data is automatically collected. This data may include your computer's Internet Protocol (IP) address (a unique number assigned to your computer), operating system, device type and language, device identifier numbers, and the date and time of your use.

Analytics information: We utilize both our internal analytics tools and third-party solutions to collect and aggregate data for analytical purposes. This data helps us improve the performance, marketing efforts, and overall quality of our products and services.


Cookies

Our website may utilize “Cookies”, which are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.


Purposes for Data Collection

We collect your data for the following purposes:
  • Operate and maintain: We use your data for various operational and maintenance activities, including accounting, information system management, system testing, maintenance and development, operational support, customer surveys, and customer relations.
  • Health-related Information: The health information you provide is used solely for the purpose of assessing your suitability for our products and ensuring their safe and effective use.
  • Marketing optimization: Your data helps us optimize our marketing efforts, allowing us to tailor our promotional activities to better suit your preferences and needs.
  • Information and newsletters: We may send you information about new products / services and newsletters, keeping you updated on the latest developments, offers, and relevant news.
  • Usage monitoring and trend analysis: We monitor the usage of our products and analyze emerging trends to gain insights that enable us to enhance our offerings and improve the user experience.
  • Personalized ads (with your consent): If the site supports personalized ads and you have provided your consent, we may deliver personalized advertisements based on your interests and browsing behavior.
  • Compliance with laws and regulations: Your data may be used for any other purposes that are required or permitted by applicable laws, regulations, guidelines, and relevant regulatory authorities.


Data Security

We take reasonable measures to safeguard the personal information you provide to us, utilizing industry-standard security practices and technologies. However, no data transmission or storage method can be guaranteed to be 100% secure, and we cannot guarantee the absolute security of your information.


Your Rights

You have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.


Sharing of Personal Information with Third Parties

We may disclose your personal information to third parties for the purposes stated above. These disclosures may involve sharing personal information with companies, organizations, agents, contractors, service providers, and professional advisors who are engaged by us to assist in providing the services you have requested. These third parties are authorized to access and use your personal information only to the extent necessary to fulfill their contractual obligations and provide the requested services. We do not sell, trade, or share personal information with third parties for their own marketing purposes.

In certain circumstances, we may need to transfer your personal information to third parties, such as law enforcement agencies and government authorities, under the following special circumstances:
  • Legal Compliance: We may disclose personal information if required to comply with a legal requirement, judicial proceeding, court order, or legal process served on us or our affiliates.
  • Crime Investigation: Personal information may be disclosed to investigate a possible crime, such as fraud or identity theft.
  • Business Transactions: In the event of a sale, purchase, merger, reorganization, liquidation, or dissolution of the Company, personal information may be transferred to relevant third parties involved in the transaction.
  • Protection of Rights and Safety: We may disclose personal information when we believe it is necessary to protect our rights, property, or safety, as well as the rights, property, or safety of other individuals.
  • Legal Requirements: We may disclose personal information as otherwise required or permitted by law, including any contractual obligations we have.


Children and Minors Under 18 Years of Age

Our website is not intended for children, and we do not knowingly collect or use any personal data related to children under the age of 18. By using our website, you confirm and warrant that you are 18 years old or above, and that you understand and accept the terms of this Privacy Policy. If you are under 18 years old, you may only use our website with the involvement of a parent or guardian. As a parent or legal guardian, please ensure that minors under your care do not submit personal data to Revive Wellness. In the event that personal data of a minor is disclosed to Revive Wellness, you consent to the processing of the minor's personal data and accept and agree to be bound by this Privacy Policy, taking responsibility for their actions.


Data Retention

We will keep your data for as long as your account remains active or as long as it is necessary to provide you with our products and/or services. Once it is no longer reasonable to retain your personal data for the purposes it was collected, and there is no longer a legal or business need, we will promptly remove any means by which the data can be linked to you. However, we may retain your data for extended periods if required to comply with laws, legal requests, government investigations, investigations of possible violations of our terms and policies, or to prevent any potential harm.


Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at revive.wellness.kl@gmail.com or by mail using the details provided below:
24, Jalan Serkut, Taman Pertama, Kuala Lumpur, 56100, Malaysia